Orders will be processed and shipped within 3-5 business days from the date of ordering.
*Please note that this timeframe excludes weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
We strive to deliver your order as quickly as possible, but please understand that unforeseen circumstances, such as weather conditions or carrier delays, may impact the delivery time. We appreciate your patience in such cases.
We currently only offer shipping within the United States. If you are located outside our shipping zone, please contact our customer support team at info@mysensualhaven.com and we will do our best to assist you.
SHIPPING & RETURNS
Please Carefully Review Our Return Policy Below:
Returns and Exchanges: Unfortunately, we are unable to accept any returns or exchanges at this time. We apologize for any inconvenience this may cause. It is important to consider this policy before making a purchase.
Order Discrepancies: In the event that you receive the wrong order/damaged products, please contact us immediately at info@mysensualhaven.com with your order number and photos.
Size Selection: To ensure the best fit for our apparel, we recommend referring to our size charts, which are provided on the product listings. Unless stated otherwise, items are true to size. If you are unsure about sizing or have any questions, please feel free to email us at info@mysensualhaven.com for assistance.
Order Changes and Cancellations: Once an order is placed, it goes directly into the shipment process. Therefore, we are unable to accommodate order cancellations or changes. We kindly request that you review your order carefully before completing the purchase.